Frequently Asked Questions
Everything you need to know about shopping at JG Superstore
Are all your electronic products brand new and authentic?
Yes, every product sold at JG Superstore is 100% authentic, brand new, and sourced directly from official manufacturers or authorized distributors.
How long does shipping typically take?
Orders are processed within 24 hours. Metro Manila deliveries usually take 1-3 business days, while provincial areas take 5-7 business days depending on the courier.
What is the warranty policy for gadgets and gear?
Most items come with a standard 1-year manufacturer warranty. We also offer a 7-day replacement policy for units that arrive with factory defects.
What payment methods do you accept?
We accept various payment options including credit/debit cards, GCash, Maya, bank transfers, and Cash on Delivery (COD) for eligible locations.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email and SMS notification containing your tracking number and a link to the courier's tracking portal.
Do you offer technical support for setup?
Yes, our dedicated technical team is available via chat and email to assist you with basic troubleshooting and setup guides for your new equipment.